Frequently Asked Questions
YOUR SHIRTSPACE ACCOUNT
How do I register for an account with ShirtSpace?
Registering for an account is easy- and FREE! Simply click here, answer a few basic questions, and enjoy exclusive member benefits.
How do I login and why do I need to do so?
Registering for an account is easy! Simply click here, answer a few basic questions, and enjoy exclusive member benefits. You are not required to register for a free account, but doing so will allow you to easily place orders and view your order history.
What should I do if I lose my password?
Once you have selected 'Sign In' in the upper right hand corner of our site there is a link where you can click 'Forgot Password.' Once you select this option you can enter in your email address and password reset instructions will be emailed to you.
What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please give us our Customer Service Team a call at (877) 285-7606 and we can look up this information for you by first & last name.
PRICING, DISCOUNTS & PAYMENTS
Do you offer discount codes?
We do not offer standard discount codes, but offer benefits to ShirtSpace members. Not a member? Sign up here. Also, make sure and sign up for our email list so that you don’t miss out on special offers.
Do you offer Bulk Pricing?
We offer bulk pricing on orders of 500 pieces or more. If you would like to request a Bulk Quote you can do so by going to the product page that you're interested in purchasing and select 'Request Bulk Pricing.' This link is located on the right hand side of the page, beneath the 'Start Your Order' button. Fill out this Bulk Quote Request and our Sales Team will provide you with a quote.
Do I need a business tax ID number to order from you?
No tax ID is required.
Can I place a COD order?
No, we do not accept COD orders. All orders must be paid for at the time of purchase.
I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at (877) 285-7606 to receive instructions on how to be approved and submit your PO.
Do you offer N/30 terms to businesses?
We currently offer Net30 Terms to schools and government agencies, however all other businesses will be on a case by case basis. You may email customer service firstname.lastname@example.org for more details.
I have a coupon code. How do I apply it?
When you are ready to process your order, you can apply your coupon code in your cart. In the section titled 'Have a promotional or coupon code?' you can enter your code in the 'Promo code' box.
SHOPPING & PRODUCT INFORMATION
Can I mix and match sizes and colors?
Yes! You can mix and match any available sizes and colors. We do not have order minimums.
How do I choose the colors and sizes I want?
You will need to be looking at a product page. Scroll down and look at the drop down menu for each item located under 'order information.'
How can I check inventory on an item?
The inventory on our site is up-to-date and accurate using real-time inventory. To see inventory for specific items, colors and sizes, select the color of your item(s) on the product page and you will be able to view what inventory is available for that particular item(s).
How do I find sizing information for products?
Select the 'Sizing Chart' tab on the product page to see available size information. This chart is located on the bottom right hand side of the page along with the 'Product Information'
What does '6.1oz' refer to?
It refers to the weight of the t shirt and how heavy it is. 5.3oz is a lighter weight than 6.1oz. 5.3oz is a common mid-weight size, 4.5 is a lighter weight tee.
Do you have samples?
We do not have samples, but there is no minimum quantity to order. If you would like, you can purchase as little as one shirt.
Do you carry tall sizes?
Yes we do. We carry the Gildan Tall Tee, item number: G200T.
What are youth sizes?
XS:2-4, Small:6-8, Medium: 10-12, Large: 14-16, XL: 18-20
Do you have any American made products?
Yes we do. Click here to browse our USA made t shirts.
How do I save my cart to come back for it later?
You can save the items in your card by selecting 'Save Cart' underneath the 'Checkout' button while in your cart. When you would like to retrieve your cart you can do so by clicking on 'My Account' at the top right hand side of your page. Once in your account, you can access your saved carts at the bottom of the page. Here you will have the option to name your cart (Example: Baseball Team Order) and can also retrieve your card by selecting the 'Retrieve Cart' link. Keep in mind, once you retrieve your cart it will no longer be listed in your 'Saved Carts' on your account. If you need to save this cart again, you can do so by following the above steps for saving your cart.
What does 'drop ship' mean?
Drop ship means your item(s) will ship directly from the mill (manufacturer). These items have some restrictions. They are non refundable non returnable, and once the order is placed it cannot be canceled or changed.
What does 'extended warehouse' mean?
An extended warehouse is a warehouse that we use to provide a wide variety of brands however, there may be some additional shipping costs involved with these locations. You can read our full shipping policy HERE. We also may not be able to cancel or change your order from our extended warehouses.
What shipping company do you ship through?
How long does shipping take?
99% of orders ship the same day if placed by 12pm PST. On average our customers receive their shipment in two business days or less. Please allow up to 5 business days in the rare case that your order will ship from our furthest location.
How do I track my order?
Your tracking number is automatically emailed to you as soon as your order has shipped if you've logged in under your account at checkout.
Do you ship to Canada?
No, we no longer ship to Canada.
Where are you located?
Our office is based in Ridgefield, WA. We have 27 Warehouses spread across the US that we ship out of. Click here to see our warehouse locations.
I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).
I ordered the incorrect item(s). What do I do?
You can request a Return Authorization for your item(s) by clicking on the 'Return Policy' link in the Customer Service Section at the bottom right hand corner of our site. Once on this page you can fill out the 'Service Request Form' located at the bottom of the page. Make sure and include your order number, item(s) that you're requesting to return, along with colors and sizes. Once this information is received we will contact you back by email with your return details.
One of my items was damaged/defective/incorrect. What do I do?
Am I able to cancel my order?
As soon as you place your order we begin processing the order immediately and are unable to make any changes or cancelations. We do offer free returns for any items/orders you do not need and you can request a free return here.
What is your return policy?
Please see our returns policy for more information.
How do I return my order?
Once you have set up your return online, you will receive an email with return instructions and a free return shipping label. It is imperative that you follow these instructions carefully.