Frequently Asked Questions
How do I cancel my order?
Once an order is placed we begin processing it immediately. With that in mind, we are unable to cancel or change your order once it is placed. Please reach out to us here. if you have any additional questions. We're here to help.
Can I mix and match sizes and colors?
Yes! You can mix and match any available sizes and colors. We do not have order minimums.
Do you offer discount codes?
We do not offer standard discount codes, but offer benefits to ShirtSpace members. Not a member? Sign up here. Also, make sure and sign up for our email list so that you don’t miss out on special offers.
Do you offer Bulk Pricing?
We offer bulk pricing on orders of 500 pieces or more. If you would like to request a Bulk Quote you can do so by going to the product page that you're interested in purchasing and select "Request Bulk Pricing." This link is located on the right hand side of the page, beneath the "Start Your Order" button. Fill out this Bulk Quote Request and our Sales Team will provide you with a quote.
How do I register for an account with ShirtSpace?
Registering for an account is easy- and FREE! Simply click here, answer a few basic questions, and enjoy exclusive member benefits.
How do I login and why do I need to do so?
Registering for an account is easy! Simply click here, answer a few basic questions, and enjoy exclusive member benefits. You are not required to register for a free account, but doing so will allow you to easily place orders and view your order history.
What should I do if I lose my password?
Once you have selected "Sign In" in the upper right hand corner of our site there is a link where you can click "Forgot Password." Once you select this option you can enter in your email address and password reset instructions will be emailed to you.
What should I do if I forgot my username?
Your username is your email address. If you do not remember which email address you used when you set up your account, please give us our Customer Service Team a call at (877) 285-7606 and we can look up this information for you by first & last name.
I am with a school. Do you accept purchase orders?
Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at (877) 285-7606 to receive instructions on how to be approved and submit your PO.
Can I place a COD order?
No, we do not accept COD orders. All orders must be paid for at the time of purchase.
What shipping company do you ship through?
Most orders are shipped via UPS, with the exception of orders that are sent via USPS. If you have specific questions regarding the shipment of your order please contact us at (877) 285-7606
How can I check inventory on an item?
The inventory on our site is up-to-date and accurate using real-time inventory. To see inventory for specific items,colors and sizes, select the color of your item(s) on the product page and you will be able to view what inventory is available for that particular item(s).
How do I find sizing information for products?
Select the "Sizing Chart" tab on the product page to see available size information. This chart is located on the bottom right hand side of the page along with the "Product Information"
I have an in-store credit code. How do I apply it?
When you are ready to process your order, you can apply your in store credit code in your cart. You can do this by selecting "My Cart" and entering your code in the "Promotion Code" box. Select "Apply Promotion" and your credit will be applied to your order.
One of my items was damaged/defective/incorrect. What do I do?
I ordered the incorrect item(s). What do I do?
You can request a Return Authorization for your item(s) by clicking on the "Return Policy" link in the Customer Service Section at the bottom right hand corner of our site. Once on this page you can fill out the "Service Request Form" located at the bottom of the page. Make sure and include your order number, item(s) that you're requesting to return, along with colors and sizes. Once this information is received we will contact you back by email with your return details.
I forgot to add an item to my order or need to change my order. How do I do this?
Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can re-place a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).
How do I save my cart to come back for it later?
You can save the items in your card by selecting "Save Cart" underneath the "Checkout" button while in your cart. When you would like to retrieve your cart you can do so by clicking on "My Account" at the top right hand side of your page. Once in your account, you can access your saved carts at the bottom of the page. Here you will have the option to name your cart (Example: Baseball Team Order) and can also retrieve your card by selecting the "Retrieve Cart" link. Keep in mind, once you retrieve your cart it will no longer be listed in your "Saved Carts" on your account. If you need to save this cart again, you can do so by following the above steps for saving your cart.
What does "6.1oz" refer to?
It refers to the weight of the t shirt and how heavy it is. 5.3oz is a lighter weight than 6.1oz. 5.3oz is a common mid-weight size, 4.5 is a lighter weight tee.
How do I choose the colors and sizes I want?
You will need to be looking at a product page. Scroll down and look at the drop down menu for each item located under "order information."
Do you have any American made products?
Yes we do. Click here to browse our USA made t shirts.
Where are you located?
Our office is based in Ridgefield, WA. We have 27 Warehouses spread across the US that we ship out of. Click here to see our warehouse locations.
How long does shipping take?
99% of orders ship the same day if placed by 12pm PST. On average our customers receive their shipment in two business days or less. Please allow up to 5 business days in the rare case that your order will ship from our furthest location.
Do you have samples?
We do not have samples, but there is no minimum quantity to order. If you would like, you can purchase as little as one shirt.
Do I need a business tax ID number to order from you?
No tax ID is required.
Do you carry tall sizes?
Yes we do. We carry the Gildan Tall Tee, item number: G2000T. We also carry an Outer Bank Tall Polo for men. Item#OB1T.
What are youth sizes?
XS:2-4, Small:6-8, Medium: 10-12, Large: 14-16, XL: 18-20
How do I track my order?
Your tracking number is automatically emailed to you as soon as your order has shipped if you've logged in under your account at checkout.
Do you ship to Canada?
No, we no longer ship to Canada.